Frequently Asked Questions
Everything you need to know about your Canapuff shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $5.95 applies to smaller orders.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn garments with original tags attached. Simply use our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against a similar item you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are Canapuff products ethically manufactured?
Yes, we are committed to sustainable fashion. All our clothing is produced in certified factories that adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.