Returns & Exchanges
At Canapuff, we want you to love your new wardrobe; if you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Please ensure all garments are unworn, unwashed, and still have the original tags attached.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all designer labels and security tags remain intact.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing